How Can We Help?
Find answers, get support, or contact us directly
Help Topics
Getting Started
- ✓Creating your first deck
- ✓Adding flashcards
- ✓Using the review system
- ✓Setting up your profile
Learning Tools
- ✓Using flashcards effectively
- ✓Feynman technique guide
- ✓Cornell notes tutorial
- ✓Focus timer tips
Account & Billing
- ✓Managing your subscription
- ✓Upgrading to Premium
- ✓Payment issues
- ✓Account settings
Troubleshooting
- ✓Login problems
- ✓Sync issues
- ✓Performance problems
- ✓Browser compatibility
Frequently Asked Questions
How do I create an account?
After purchasing a plan, you'll receive an email with a magic link to create your account. Click the link in the email to get started.
I forgot my password. How do I reset it?
Go to the login page and click 'Request Magic Link'. You'll receive an email with a link to access your account. You can also set a password in your profile settings.
How do I upgrade from Basic to Premium?
Go to your Profile → Billing tab and click 'Upgrade to Premium'. You'll be redirected to Stripe checkout to complete the upgrade.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other payment methods supported by Stripe. Currency selection is available during checkout.
Can I get a refund?
Since we offer lifetime access with a one-time payment, refunds are handled on a case-by-case basis. Please contact support with your request.
How often do you release updates?
We release at least one update per week with new features, improvements, and bug fixes. All updates are included in your lifetime access.
Can I use MasterLearning offline?
MasterLearning is a web-based application that requires an internet connection. However, we're working on offline capabilities for future updates.
How do I export my data?
Premium users can export their decks and data from the dashboard. Go to your profile settings to access export options.
Is my data secure?
Yes! We use industry-standard encryption and security practices. Your data is stored securely and never shared with third parties. See our Privacy Policy for more details.
How do I contact support?
Use the contact form below, email us directly, or join our Discord community (Premium users get exclusive support channels).
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